Courses and Programs

Courses and Programs

LV Medical Legal Consulting and Training currently offers training within the following program areas. Click on the program area below to see the current course offerings, descriptions, and continuing education (CE) credit availability. To return to the program area list, just click your browsers back arrow above.

Administration	Bariatrics	Celiac	Communication
Community Outreach	Customer Service	Diabetes	Human Resources
Leadership	Marketing	Nutrition	Obesity
Organizational Improvement	Pain Management	Patient Issues	Risk Management
Support Groups	Team Building

Administration

Writing Accurate and Effective Job Descriptions (4 hours - 7 CEUs)

So many practices don’t have appropriate and well-drafted job descriptions for their practice staff. If you are applying for Center of Excellence certification, or are coming up to a certification renewal, you will be required to have appropriate written job descriptions for some of the professionals in your program. Even if you aren’t seeking certification, why not have a good job description for every individual in your office? Understanding job requirements and responsibilities is the basis of being able to perform well in a position. Having appropriate job descriptions is good risk management practice, and just good business. LV can give you the information you need, and teach you the skills necessary to successfully produce quality documents. Participants will receive several materials and other resources for later reference.

Successful and Meaningful Performance Appraisals (4 hours - 7 CEUs)

Performance appraisals are an integral part of the successful running of any good business. Unfortunately, if you don’t have the benefit of advanced business school classes in this area, you have probably never been taught how to develop, give, or receive an appropriate performance appraisal. LV can assist your program administrators in learning these development and process skills, and teach the entire program staff how to meaningfully participate in their own performance appraisals, all with greatly reduced stress and worry. It just doesn’t have to be a terror-invoking process. Learn how to change this process for the better, and improve your human resource risk management into the bargain. Participants will receive several materials and other resources for later reference.

Internal Process Evaluation and Improvement (time varies depending on number of processes to be evaluated – plan on at least one full day)

LV is ready to assist your organization in evaluating and improving administrative and clinical processes that will prompt minimal change resistance from staff and patients. LV can assist your administrative and professional staff in implementing improvements and changes through established business management models that will increase profitability, efficiency, teamwork, patient care, and reduce legal risk.

Crisis Communication and Management Planning (2 hours - 4.5 CEUs)

Whether it’s in a court of law or the court of public opinion, crisis management means minimizing risk, maintaining credibility, and managing public perception. Let LV teach your practice professionals to create a crisis communication plan to have in place if the dreaded words “we have a problem” are ever uttered. LV consultants will cover identifying a crisis, identifying the stakeholders in a crisis, types of crises, who should handle the crisis management, identifying and preparing appropriate crises responses in advance, and turning a crisis around. Every organization should have a crisis communication plan because unfortunately the issue is not IF you'll have a crisis with a patient, it’s WHEN you’ll have one. Be prepared, and know what to do when the problem presents itself. Participants will receive several materials and other resources for later reference.

Customer Service and Patient Satisfaction (2 hours - 4.5 CEUs)

Patients consider customer service and responsiveness to their needs to be of serious importance in making a decision for the provision of healthcare services. Is your organization maximizing its ability to provide excellent quality patient service? Are patients acting as a referral source for your organization on a regular basis? If you already have a good program, could it be better and ultimately more profitable? LV is ready to assist you in evaluating and improving this aspect of your organization’s administration by teaching your staff to apply proven and effective customer service methods tailored for the unique nature of the practice of medicine and the provision of medical services. Participants will receive several materials and other resources for later reference.

· Patient Acquisition and Retention (2 hours - 4.5 CEUs)

Are you maximizing your organization’s potential in acquiring and retaining patients? Profitability is driven by increased patient numbers and the provision of excellent service. LV can help you increase your patient acquisition and retention rates while providing the best possible patient care and service. LV can work with your organization to develop techniques and methods that will enhance your existing program, bring more patients through the door, and keep patients involved longer to facilitate quality follow-up care and compliance tracking. Participants will receive several materials and other resources for later reference.

Hiring Smart (2 hours - 4.5 CEUs)

Effective practice professionals don’t just grow on trees. LV can teach you how to attract the best professionals in the field, and retain such quality individuals within your organization. We’ll help you determine your organization’s real staffing needs, help you create the appropriate positions, and develop a list of proper qualifications and experience contexts that will make hiring the right people a much more targeted and rewarding task. Don’t waste time and money on long candidate searches and interview processes. LV can help you learn to find the right people for the job quickly and in a much more efficient manner. Participants will receive several materials and other resources for later reference.

· Improving Workplace Communication (3 hours - 6.5 CEUs)

This informative and practical session will help your practice improve the communication between and among the staff, and lead to greater efficiency and effectiveness in your organization. This training session will focus on common workplace communication issues, and practical tips for closing the communication gap between the office staff and the medical staff, and between the entire staff and the physicians. If you are constantly encountering a black hole of information and communication, this session can help your practice and staff to end the phenomenon, and create stronger, better, more effective, more profitable, and more professionally satisfied work teams. Participants will receive several materials and other resources for later reference.

The Importance of Continuing Education in Medical Practice (2 hours - 4 CEUs)

Although most medical professionals understand the requirement for, and necessity of continuing education, program and hospital administrators do not always see eye to eye with them when it comes to budgeting and funding for such activities. This session explores the reasons and rationalizations for allied health and business staff continuing education, the types of information and documentation that prove most effective in approaching administrators for permission and funding for upcoming events, as well as persuading them to include monies for such training in future budgets. If you or your colleagues are having difficulty obtaining approvals for CE/CME events, this is the course for you. Participants will receive several materials and other resources for later reference.

Leadership: A Process, Not a Position (3 hours - 6.5 CEUs)

Good leadership in a bariatric program is critical to both program success and patient success. This training session examines the concept of leadership and how it affects behavior and relationships, identifies the basic traits of good leadership, and assists participants in defining their particular traits, philosophies, and leadership styles. This event also focuses on the use of Servant Leadership in the medical context and its effectiveness in managing patient outcomes. Participants will assess their own leadership skills and attitudes, and evaluate them in the context of the training. Participants will receive several materials and other resources for later reference.

Communication Skills (3 hours – 6.5 CEUs)

Good communication is one of the most important factors in improving work efficiency and job satisfaction. It is also one of the most important factors in the relationships between patients and medical professionals. This program will explore human relations skills, personality dimensions, and general communication theory. Areas covered include the “total person approach,” understanding and reading attitudes, overcoming communication barriers, setting communication boundaries, conflict management techniques, among others. Learning how to effectively and easily communicate with co-workers, patients, and others will create happier patients, and happier staff. Participants will assess their own human relations skills, personality profiles, and listening skills, and evaluate them in the context of the module. Participants will receive several materials and other resources for later reference.

Group Dynamics (3 hours – 6.5 CEUs)

All medical professionals work with groups – groups of co-workers, peers, patients, administrators, and others. Understanding how members of groups or teams work together and interact will make facilitating the objectives of the group easier and more streamlined. This program will explore the components, nature, and behavior of groups, as well as setting and achieving objectives given particular group dynamics. The program will look at the stages of group development, facilitating cohesiveness, managing the five major types of problem group members, responding to group needs, environmental and time effects on groups, among others. Participants will assess their own personal group behaviors, and evaluate them in the context of the module. Participants will receive several materials and other resources for later reference.

Critical Thinking & Problem Solving Skills (3 hours – 6.5 CEUs)

Setting your practice or program apart from others in the same field can greatly depend in part on your ability to creatively build the program, solve problems, and make effective decisions about the business’ growth and success. LV can teach your staff skills for creative problem solving, as well as decision making techniques and methods, and the process of generating creative alternatives. Areas covered include identifying responses that kill creativity and participation, utilizing the “matrix for critical thinking,” the concepts of “synetics,” “brainstorming,” “consensus mapping,” and the “collective mind,” and also understanding the usefulness of “failure” and “disappointment” as critical thinking tools, among others. Participants will assess their decision making style and skills, and evaluate them in the context of the module. Participants will receive several materials and other resources for later reference.

Team Building: 10 Steps to High Performing Teams (2 hours – 4.5 CEUs)

Does your staff have a good grasp on what constitutes a successful and quality team? Can they effectively work in concert, and appropriately handle conflict and resistance? LV can teach your staff to develop and implement new strategies and techniques that will enable better communication and create a more effective working relationship with co-workers. This program will explore how leadership, trust, problem solving, influence, motivation, and other topics affect the performance of teams. Participants will assess their team behaviors, attitudes and skills, and evaluate them in the context of the module. Participants will receive several materials and other resources for later reference.

Implementing a Medically Managed Weight Loss Program (2 hours – 4.5 CEUs)

Does your practice or program work with patients who could medically benefit from weight loss? Has the practice or program considered implementing a medically managed weight loss program? Implementing such a program can provide your patients with the education, assistance, resources, and support they need to achieve a healthier weight, maximize your new program and organization finances, and still maintain cost-effective patient flow. This program will also review the effective use of medical nutrition supplements, customizing programs for patients, and a review of various products and their appropriateness in the medically managed weight loss environment. Participants will receive several materials and other resources for later reference.

Transforming Bedside Care: Improvements in In-Patient Satisfaction and Care (4 hours – 9 CEUs)

Hospitals and other in-patient organizations are constantly striving for better patient satisfaction evaluations from patients and their caregivers. This LV program will take participants through an entire process designed to illustrate how organizations can transform their current care regimens, protocols, and procedures, to provide better and more responsive care in a cost-effective and practical manner. Participants will learn to improve the quality and safety of patient care, engage and improve and engage the patient’s caregivers and their care experience, and improve job satisfaction for nurses and other personnel providing care and services. Participants will receive several materials and other resources for later reference.

Leading with Emotional Intelligence in the Medical Environment (2 hours – 4.5 CEUs)

There’s no doubt that health care providers are intelligent people, but are you using more than just your IQ at work? Are you using your EQ to achieve better patient care, more personal job satisfaction, better work environments, and better work relationships? This LV program will explore the difference between EQ and IQ, the various types of intelligences, why EQ is so important, and how to improve your EQ skills. The patient care environment is probably the most important environment for the use of EQ. This program is a great educational experience for individuals and work teams. Participants will receive several materials and other resources for later reference.

The Basics of Contracts (4 hours – 8 CEUs)

Any health care manager, supervisor, administrator, or owner should have a good working knowledge of how contracts work, and the law that governs them. Those in management or procurement positions are often involved in many types of contracts, from product purchases to employment contracts, and from leases to insurance contracts. Almost everything health care providers encounter is somehow related to a contract of some type, including patients. This fun but informative course will be an important component of your organization’s risk management profile, and make understanding your role in contract relations much easier and more efficient. Participants will receive several materials and other resources for later reference.

The Basics of Employment Law (4 hours – 8 CEUs)

ADA, FMLA, FLSA, sexual harassment, discrimination. Do you know the ins and outs of these concepts? Can you properly and appropriately apply them as the situations occur in your office or organization? Management level individuals should be well acquainted with employment law, and should have well developed skills in this area. LV will explore and discuss a variety of important employment law topics, and help the participant develop skills to effectively deal with employment law issues. Participants will receive several materials and other resources for later reference.

Bariatrics

Medication Modifications for Post-Bariatric Surgery Patients (2 hours - 4.5 CEUs)

Bariatric patients often present with a myriad of co-morbid conditions requiring an equal or greater number of medications. Is your professional staff up-to-date on the latest research and protocols regarding medication modifications post-bariatric surgery? Are they well versed in medication absorption, dosage, and efficacy issues in the post-surgical patient? If not, LV and Professor Nabila Ahmed, Pharm.D, BCPS, CDE, can train your pharmacy and medical staff in just a couple of hours. Give your patients the most up-to-the-minute bariatric care, including appropriate pharmacotherapies. Dr. Ahmed is considered the leading researcher in the world in this area, so let her train your staff to better assist patients in reaching their weight loss goals, and remaining safe in the process. Participants will receive several materials and other resources for later reference.

The Disease of Obesity: Just the Facts (2 hours - 5 CEUs)

This training session will explore the nature of obesity, its underlying factors and causes, obesity trends, and the nature of the global obesity pandemic. Participants will also examine the prevalence of obesity related diseases, the obesity begetting cycles, the major causes of deaths in the US as related to obesity, and nutritional deficiencies related to obesity. Additional areas covered include progression of obesity based on normal food intake, treatment options, weight loss success concepts, and reasons for post-loss weight regain, among others. Participants will receive several materials and other resources for later reference.

Bariatric Patient Sensitivity – Understanding the Patient Mindset and Lived Experience (2 hours - 6 CEUs)

This training session is helpful and appropriate for bariatric professionals, hospital medical and administrative staff, and in fact, anyone associated with a surgical or non-surgical weight loss program – whether weight loss is the primary or ancillary focus of the medical specialty. This program explores methods of engendering trust, sensitivity to the patient mindset and lived experience, and understanding the general obese patient’s experience with the medical community and society as a whole. Participants will also examine deep-seated biases, assumptions, stereotypes, labels, stigmas, generalizations, and discrimination associated with obese individuals. Participants will also discover the importance of adopting new patient sensitive language, and will learn about the process of change, and how to overcome resistance to change. Participants will also assess their own trustworthiness quotient and openness to change, and evaluate them in the context of the training. They will receive several materials and other resources for later reference.

Bias, Stigma, Discrimination, and The Disease of Obesity (2 hours - 5 CEUs)

This training session will introduce the scope of the obesity epidemic in North America, and will explore the origins, nature, causes, and sources of bias, prejudice, and discrimination against and toward obese individuals in western society, as well as the stigma that results. The definitions of these terms will be discussed, as well as the legal implications of each. The course will look in depth at bias, stigma, prejudice, and discrimination in the health care setting, and highlight the consequences and effects of such on the obese patient population. Participants will learn to examine their own biases and prejudices, help others in their work setting to do the same, and apply methods for more effectively and sensitively dealing with obese individuals in health care and other environments. Participants will be able to translate the information in this presentation to work place training, thus creating an exponential educational effect. Participants will receive several materials and other resources for later reference.

The Absorption and Metabolism of Alcohol in Gastric Bypass Patients (2 hours – 5 CEUs)

This important topic explores the physiological changes that the bariatric surgery creates, and its effect on alcohol absorption and degree of impairment. It further explores the preoperative psychological considerations necessary when qualifying patients for surgery, and will discuss the legal aspects of where the responsibility may lie if a post-operative patient is issued a citation for a DUI, or worse, is responsible for a vehicular homicide. Understanding this important issue and being able to appropriately explain the issue to bariatric surgery patients is an important part of the risk management profile for any bariatric surgery program. Participants will receive several materials and other resources for later reference.

Global Bariatrics: Dealing with Patients of Varying Cultural Backgrounds (2 hours – 6 CEUs)

This program will explore nutritional issues relating to patients from various countries, as well as issues encountered in serving patients who travel from one country to another for surgery. It will discuss nutritional deficiencies, the integrative medicine effect of nutritional compliance on various systems of the body, and other innovative topics, as well as issues regarding cultural sensitivity and understanding, common patient compliance difficulties, and teaching food and nutrition skills to patients who may not have access to items called for in the protocol, or whose cultural food staples create issues for the post-surgery patient. Participants will receive several materials and other resources for later reference.

Complete Patient Support: Work Life After Weight Loss and Assisting Patients with Vocational Retraining (2 hours – 4.5 CEUs)

Post-surgical bariatric patients experience many changes following weight loss, and one of the few issues they receive assistance with are the challenges and problems that come with wanting to re-enter the workforce, advance their career, or go back to school. This program will explore the areas related to dealing with others’ resistance, disability issues, resources for patients, and creating a program to assist patients in finding their way through the maze of choices and obstacles. Patients who achieve their goals following surgery, including their career or vocational goals, are more successful long term. This training session will enhance your program’s support structure and help with your long term success statistics, all for very little time or financial investment. Participants will receive several materials and other resources for later reference.

Implementing a Medically Managed Weight Loss Program (2 hours – 4.5 CEUs)

· Effectively Diagnosing and Dealing with Patient Non-Compliance Issues (2 hours – 4.5 CEUs)

For patients, both surgical and non-surgical, the issue of compliance with prescribed protocols is of the utmost importance. As any medical professional is no doubt aware, there are patients who are meticulously compliant, patients who are significantly compliant, patients who are partially compliant, and patients to whom compliance is virtually a foreign concept. It is often extremely difficult for medical practitioners to categorize these patients based on the data and information available, especially when the patient claims to be in the one of the first two categories, but their status and level of improvement shows they are in one of the latter. This course teaches the medical professional how to quickly, appropriately, and effectively determine the nature and causes of a patient’s non-compliance issues, as well as to develop a clinical pathway and resources for prompt resolution. Participants will receive several materials and other resources for later reference.

Nutrition

Teaching Effective Nutrition Skills to Patients (2 hours - 4.5 CEUs)

Dietitians, nurses, physicians, physician assistants, and other practice professionals are all caring and well-trained individuals who put forth great effort to teach patients about better nutrition and food habits. But the reality is, very few, if any, of these medical professionals have been taught how to teach, especially how to teach skills versus how to simply relay information. Although medical professionals have not been taught how to be effective teachers, they are put in the position of assuming that role everyday – a position on which other people’s lives and well-being greatly depends. Let LV teach your practice staff how to effectively teach not only nutrition skills, but virtually any other type of skill as well so that patients internalize and are able to independently apply the knowledge and skills in their personal contexts. Participants will receive several materials and other resources for later reference.

The Absorption and Metabolism of Alcohol in Gastric Bypass Patients (2 hours – 5 CEUs)

This important topic explores the physiological changes that the bariatric surgery creates, and its effect on alcohol absorption and degree of impairment. It further explores the preoperative psychological considerations necessary when qualifying patients for surgery, and will discuss the legal aspects of where the responsibility may lie if a post-operative patient is issued a citation for a DUI, or worse, is responsible for a vehicular homicide. Understanding this important issue and being able to appropriately explain the issue to bariatric surgery patients is an important part of the risk management profile for any bariatric surgery program. Participants will receive several materials and other resources for later reference.

Global Bariatrics: Dealing with Patients of Varying Cultural Backgrounds (2 hours – 6 CEUs)

Risk Management for Support Groups (3 hours – 6.5 CEUs)

Many medical practices and organizations offer valuable and necessary support groups for persons dealing with a variety of ailments or issues. But, is your practice or organization aware of the liability risks that come with such services? This program will explore the elements of several relevant areas of law as they relate specifically to various types of patient and/or care giver support groups. Areas covered include legal limitations and risk management considerations of running support groups as well those associated with being a support group leader, unauthorized practice of regulated professions, medical malpractice, negligence, intellectual property issues, defamation, HIPAA, and vicarious liability, among others. Participants will receive several materials and other resources for later reference.

Implementing a Medically Managed Weight Loss Program (2 hours – 4.5 CEUs)

Anemia in Celiac Disease (2 hours - 4.5 CEUs)

Celiac Disease is the most under-diagnosed gastrointestinal ailment in America. It’s estimated that 1 in 133 patients have Celiac Disease, and even more may have gluten sensitivity or intolerance issues. Diagnosed, or undiagnosed, Celiac patients have significant nutritional deficiencies, including Anemia. This LV program will explore and discuss the reasons for Celiac induced Anemia, and how to remedy the situation. Whether you specialize in gastrointestinal disorders, or simply see the occasional patient, this program will prove to be informative and very helpful. Participants will receive several materials and other resources for later reference.

Nutrition for Celiac Patients (2 hours - 4.5 CEUs)

The primary and most important treatment for Celiac patients of any age is strict adherence to a gluten free diet. This LV program explores the basics of Celiac Disease, the scope of related nutritional deficiencies, identifying gluten in foods, watching for gluten in nutritional supplements, and how to help patients learn to adjust to their new lifestyle, beyond changing simply the food. This is a very practical and hands-on training program and should be followed by the LV course Teaching Effective Nutrition Skills to Patients. Participants will receive several materials and other resources for later reference.

Support Group Leader Training – 3 days - 30 CEU’s minimum

(up to 60 CEUs for qualified participants)

Legal and Risk Management Issues (3 hours)
Communication Skills (3 hours)
Group Dynamics (4 hours – communication skills is a pre-requisite course)
Education/Facilitation Skills (4 hours)
Motivation (3 hours)
Substantive Group Specific Content (3 hours – for entry level participants)
Critical Thinking Skills (4 hours)
Facilitative and Presentational Speaking (3 hours)
Team/Group Administration & Management (3 hours)
Understanding Relationships & Significant Others (3 hours)
Getting Back on Track (3 hours)
Community, Outreach, and Interaction (2 hours)
Patient Retention and Acquisition (2 hours)

* Contact hours listed are only approximations. Times may vary depending on size of group, participant experience and knowledge level, and other factors.

The 14 modules listed above are generally offered as an intensive three-day training course. Customized training can be created that will combine all, or specific Support Group Leader Training modules with any of the Practice and Hospital Program consulting and/or training offerings listed in this document.

Human Resources

Writing Accurate and Effective Job Descriptions (4 hours - 7 CEUs)

So many practices don’t have appropriate and well-drafted job descriptions for their practice staff. If you are applying for Center of Excellence certification, or are coming up to a certification renewal, you will be required to have appropriate written job descriptions for some of the professionals in your program. Even if you aren’t seeking certification, why not have a good job description for every individual in your office? Understanding job requirements and responsibilities is the basis of being able to perform well in a position. Having appropriate job descriptions is good risk management practice, and just good business. LV can give you the information you need, and teach you the skills necessary to successfully produce quality documents. Participants will receive several materials and other resources for later reference.

Successful and Meaningful Performance Appraisals (4 hours - 7 CEUs)

Internal Process Evaluation and Improvement (time varies depending on number of processes to be evaluated – plan on at least one full day)

Customer Service and Patient Satisfaction (2 hours - 4.5 CEUs)

Hiring Smart (2 hours - 4.5 CEUs)

· Improving Workplace Communication (3 hours - 6.5 CEUs)

The Importance of Continuing Education in Medical Practice (2 hours - 4 CEUs)

Leadership: A Process, Not a Position (3 hours - 6.5 CEUs)

Team Building: 10 Steps to High Performing Teams (2 hours – 4.5 CEUs)

Leading with Emotional Intelligence in the Medical Environment (2 hours – 4.5 CEUs)

Risk Management

Writing Accurate and Effective Job Descriptions (4 hours - 7 CEUs)
So many practices don’t have appropriate and well-drafted job descriptions for their practice staff. If you are applying for Center of Excellence certification, or are coming up to a certification renewal, you will be required to have appropriate written job descriptions for some of the professionals in your program. Even if you aren’t seeking certification, why not have a good job description for every individual in your office? Understanding job requirements and responsibilities is the basis of being able to perform well in a position. Having appropriate job descriptions is good risk management practice, and just good business. LV can give you the information you need, and teach you the skills necessary to successfully produce quality documents. Participants will receive several materials and other resources for later reference.

Successful and Meaningful Performance Appraisals (4 hours - 7 CEUs)

Crisis Communication and Management Planning (2 hours - 4.5 CEUs)

· Risk Management/Malpractice Preventative Maintenance (3 hours - 6 CEUs)

Every organization has liability exposure, but given the nature of medicine as an ever changing and evolving field, medical organizations are increasingly subject to intense scrutiny. LV can provide risk management assessments and evaluations of your organization’s practices and protocols by a highly qualified and experienced attorney. LV will cover the basic risk management profile for medical organizations, and in the process will examine some of your documentation, policies, patient literature, marketing and advertising materials, and the practices and procedures of your administrative and professional staff. LV can assist your organization in remediating and altering unacceptable risk practices with an eye toward reducing liability exposure for each of the medical and allied health professionals, as well as the organization as a whole. Participants will receive several materials and other resources for later reference.

Bias, Stigma, Discrimination, and The Disease of Obesity (2 hours - 5 CEUs)

The Absorption and Metabolism of Alcohol in Gastric Bypass Patients (2 hours – 5 CEUs)

Risk Management for Support Groups (3 hours – 6.5 CEUs)

Deposition Preparation: What The Lawyer May Forget To Tell You (2 hours – 4.5 CEUs)

A sad reality of medical practice is that at some point you will be working in an environment in which a lawsuit becomes a reality. In such a case, you will likely be called to give deposition testimony, even if you aren’t the defendant. LV will teach you what you need to do and not do if you’re called to give a deposition. This program will explain depositions, their use, and how to avoid many pitfalls that can come with being unprepared and unfamiliar with the process. The program not only covers the do’s and don’ts that your attorney may not have told you about, but also covers some of the psychological factors that can turn a contentious deposition to your favor. This fast paced, lively, interactive presentation features an experienced trial lawyer and brief simulations to give participants a feeling for the actual event and let them practice some skills. Participants will receive several materials and other resources for later reference.

Legal Protections and Celiac Disease (1 hours - 3 CEUs)

Individuals with Celiac Disease are afforded several protections under the law when it comes to education and employment. In particular, children have legal protections under three federal Acts to ensure that their disease and its related lifestyle issues do not deprive them in any way of an appropriate public education. This program explores these three federal Acts and their relationship to children with Celiac Disease. Similar comparisons can be made to children with other serious gastrointestinal issues, autoimmune disorders, and severe food allergies. Learn how the federal government protects these children’s educational rights, and what resources can be provided to parents regarding their children’s rights. Participants will receive several materials and other resources for later reference.

The Basics of Contracts (4 hours – 8 CEUs)

The Basics of Employment Law (4 hours – 8 CEUs)

Support Group Leader Training – 3 days - 30 CEU’s minimum

(up to 60 CEUs for qualified participants)

Legal and Risk Management Issues (3 hours)
Communication Skills (3 hours)
Group Dynamics (4 hours – communication skills is a pre-requisite course)
Education/Facilitation Skills (4 hours)
Motivation (3 hours)
Substantive Group Specific Content (3 hours – for entry level participants)
Critical Thinking Skills (4 hours)
Facilitative and Presentational Speaking (3 hours)
Team/Group Administration & Management (3 hours)
Understanding Relationships & Significant Others (3 hours)
Getting Back on Track (3 hours)
Community, Outreach, and Interaction (2 hours)
Patient Retention and Acquisition (2 hours)

* Contact hours listed are only approximations. Times may vary depending on size of group, participant experience and knowledge level, and other factors.

Customer Service

Effective Patient Orientations and Seminars (2 hours – 4.5 CEUs)

Educating the patient about prospective treatment options is an important tool in access to care and patient acquisition. LV is ready to help your organization evaluate the efficacy of your orientations or seminars, to determine how you can maximize this information vehicle to bring about an increase in attendance and conversion to new patient appointment bookings. There are many common mistakes that organizations make that can be easily remedied at little to no cost. A more effective education session based on sound educational and outreach principles will yield greater and more successful results. Participants will receive several materials and other resources for later reference.

Customer Service and Patient Satisfaction (2 hours - 4.5 CEUs)

· Patient Acquisition and Retention (2 hours - 4.5 CEUs)

Patient Issues

Medication Modifications for Post-Bariatric Surgery Patients (2 hours - 4.5 CEUs)

Teaching Effective Nutrition Skills to Patients (2 hours - 4.5 CEUs)

· Effectively Diagnosing and Dealing with Patient Non-Compliance Issues (2 hours – 4.5 CEUs)

The Absorption and Metabolism of Alcohol in Gastric Bypass Patients (2 hours – 5 CEUs)

Global Bariatrics: Dealing with Patients of Varying Cultural Backgrounds (2 hours – 6 CEUs)

Complete Patient Support: Work Life After Weight Loss and Assisting Patients with Vocational Retraining (2 hours – 4.5 CEUs)

Communication Skills (3 hours – 6.5 CEUs)

Group Dynamics (3 hours – 6.5 CEUs)

Post-op Pain Management and the Effect of Hospital/Clinical Staff on Patient Recovery, Compliance, and Positive Attitude (2 hours – 5 CEUs)

This program will focus on the valuable emotional impact provided by effective post-op pain management, and will also highlight the importance of hospital and clinical health providers’ actions on a patient’s recovery and whether they adopt a positive, negative, or cautious wait-and-see approach to their post-operative journey. Patients’ initial experiences on the day of surgery, including their expected and actual post-op pain levels, set the tone for everything to come. These experiences affect the formation of process expectations, how they perceive upcoming experiences, and how they will relate the entire experience to others. Learning to appropriately and positively interact with patients, and to provide the kind of support necessary in the first few days and weeks of the post-operative period is more important than most health care providers ever realize. This, along with superior post-operative pain control, can mean the difference between a patient welcoming or fearing new experiences. Participants will receive several materials and other resources for later reference.

Communication

Writing Accurate and Effective Job Descriptions (4 hours - 7 CEUs)

So many practices don’t have appropriate and well-drafted job descriptions for their practice staff. If you are applying for Center of Excellence certification, or are coming up to a certification renewal, you will be required to have appropriate written job descriptions for some of the professionals in your program. Even if you aren’t seeking certification, why not have a good job description for every individual in your office? Understanding job requirements and responsibilities is the basis of being able to perform well in a position. Having appropriate job descriptions is good risk management practice, and just good business. LV can give you the information you need, and teach you the skills necessary to successfully produce quality documents. Participants will receive several materials and other resources for later reference.

Successful and Meaningful Performance Appraisals (4 hours - 7 CEUs)

Crisis Communication and Management Planning (2 hours - 4.5 CEUs)

· Effectively Diagnosing and Dealing with Patient Non-Compliance Issues (2 hours – 4.5 CEUs)

· Improving Workplace Communication (3 hours - 6.5 CEUs)

The Importance of Continuing Education in Medical Practice (2 hours - 4 CEUs)

Communication Skills (3 hours – 6.5 CEUs)

Critical Thinking & Problem Solving Skills (3 hours – 6.5 CEUs)

Leadership

Leadership: A Process, Not a Position (3 hours - 6.5 CEUs)

Critical Thinking & Problem Solving Skills (3 hours – 6.5 CEUs)

Team Building: 10 Steps to High Performing Teams (2 hours – 4.5 CEUs)

Leading with Emotional Intelligence in the Medical Environment (2 hours – 4.5 CEUs)

Team Building

Successful and Meaningful Performance Appraisals (4 hours - 7 CEUs)

Hiring Smart (2 hours - 4.5 CEUs)

· Improving Workplace Communication (3 hours - 6.5 CEUs)

The Importance of Continuing Education in Medical Practice (2 hours - 4 CEUs)

Communication Skills (3 hours – 6.5 CEUs)

Group Dynamics (3 hours – 6.5 CEUs)

Critical Thinking & Problem Solving Skills (3 hours – 6.5 CEUs)

Team Building: 10 Steps to High Performing Teams (2 hours – 4.5 CEUs)

Pain Management

Post-op Pain Management and the Effect of Hospital/Clinical Staff on Patient Recovery, Compliance, and Positive Attitude (2 hours – 5 CEUs)

Celiac Disease

Teaching Effective Nutrition Skills to Patients (2 hours - 4.5 CEUs)

· Effectively Diagnosing and Dealing with Patient Non-Compliance Issues (2 hours – 4.5 CEUs)

Anemia in Celiac Disease (2 hours - 4.5 CEUs)

Celiac Disease and Autoimmune Issues (2 hours - 4.5 CEUs)

This program offers a primer on Celiac Disease and the latest on diagnostic methods as well. It’s estimated that 1 in 133 patients have Celiac Disease, and even more may have gluten sensitivity or intolerance issues. Celiac disease affects people differently. There are hundreds of signs and symptoms of Celiac Disease, yet many people with Celiac Disease have no symptoms at all. Determining whether or not to test for this condition can be challenging in both the adult and pediatric population. Let LV teach your staff about the disease, what to look for and when and how to test. Participants will receive several materials and other resources for later reference.

Celiac Disease in the Elderly (2 hours - 4.5 CEUs)

Although most medical providers believe that Celiac Disease presents most often in children, there is new research regarding the prevalence of Celiac disease in the elderly as well. Celiac disease affects people differently. There are hundreds of signs and symptoms of Celiac Disease, yet many people with Celiac Disease have no symptoms at all. Given that morass of issues, symptomology in the elderly may be even more atypical. Additionally, the gluten free diet may present specific challenged in the elderly population. This LV program will explore these issues and more and bring your staff up to date on the issues. Participants will receive several materials and other resources for later reference.

Nutrition for Celiac Patients (2 hours - 4.5 CEUs)

Celiac Disease in Women (1 hours - 3 CEUs)

Adult women who suffer from Celiac Disease can manifest many symptoms beyond the typical gastrointestinal distress, and many women are diagnosed with Celiac Disease by their gynecologist rather than their family practitioner or another specialist. Celiac Disease can cause gynecological, obstetrical, and other issues related to women’s medicine. Explore the range and scope of these issues in this LV training program. Participants will receive several materials and other resources for later reference.

Legal Protections and Celiac Disease (1 hours - 3 CEUs)

Leading with Emotional Intelligence in the Medical Environment (2 hours – 4.5 CEUs)

Diabetes Mellitus

These courses are under developement. Please contact us and let us know what your immediate needs are.

Community Outreach

Effective Patient Orientations and Seminars (2 hours – 4.5 CEUs)

Crisis Communication and Management Planning (2 hours - 4.5 CEUs)

· Patient Acquisition and Retention (2 hours - 4.5 CEUs)

The National Bodyworks Program: A Community Outreach Program to Increase Patient Volume (8 hours – 16 CEUs)

BodyWorks is a program designed to help parents and caregivers of adolescents improve family eating and activity habits. Available in English and Spanish, the program focuses on parents as role models and provides them with hands-on tools to make small, specific behavior changes to prevent obesity and help maintain a healthy weight. Hospitals, practices, and other health care and human service agencies offer the federally funded BodyWorks program as both a community service, and as a conduit and marketing effort for other related medical services offered by the practice, or organization. LV trainers have been federally certified as BodyWorks trainers and can teach your staff or volunteers how to obtain the program and accompanying materials, and offer this amazing program in your area. The BodyWorks program was developed by the Office on Women's Health, U.S. Department of Health and Human Services, following two years of formative research, and is a quality, research and practicum based community education program that’s great for any community. Participants will receive the entire BodyWorks toolkit and materials, and learn how to access additional materials for use in the implementation of the program.

Marketing

Effective Patient Orientations and Seminars (2 hours – 4.5 CEUs)

Support Groups

Support Group Leader Training – 3 days - 30 CEU’s minimum

(up to 60 CEUs for qualified participants)

Legal and Risk Management Issues (3 hours)
Communication Skills (3 hours)
Group Dynamics (4 hours – communication skills is a pre-requisite course)
Education/Facilitation Skills (4 hours)
Motivation (3 hours)
Substantive Group Specific Content (3 hours – for entry level participants)
Critical Thinking Skills (4 hours)
Facilitative and Presentational Speaking (3 hours)
Team/Group Administration & Management (3 hours)
Understanding Relationships & Significant Others (3 hours)
Getting Back on Track (3 hours)
Community, Outreach, and Interaction (2 hours)
Patient Retention and Acquisition (2 hours)

* Contact hours listed are only approximations. Times may vary depending on size of group, participant experience and knowledge level, and other factors.

Teaching Effective Nutrition Skills to Patients (2 hours - 4.5 CEUs)

Complete Patient Support: Work Life After Weight Loss and Assisting Patients with Vocational Retraining (2 hours – 4.5 CEUs)

Communication Skills (3 hours – 6.5 CEUs)

Group Dynamics (3 hours – 6.5 CEUs)

Risk Management for Support Groups (3 hours – 6.5 CEUs)

Leading with Emotional Intelligence in the Medical Environment (2 hours – 4.5 CEUs)

Integrative Medicine

Clinical Pathways

· Effectively Diagnosing and Dealing with Patient Non-Compliance Issues (2 hours – 4.5 CEUs)

Metabolic Surgery

Business Development

Effective Patient Orientations and Seminars (2 hours – 4.5 CEUs)

Customer Service and Patient Satisfaction (2 hours - 4.5 CEUs)

· Patient Acquisition and Retention (2 hours - 4.5 CEUs)

The Importance of Continuing Education in Medical Practice (2 hours - 4 CEUs)

Implementing a Medically Managed Weight Loss Program (2 hours – 4.5 CEUs)

The National Bodyworks Program: A Community Outreach Program to Increase Patient Volume (8 hours – 16 CEUs)

Obesity

Medication Modifications for Post-Bariatric Surgery Patients (2 hours - 4.5 CEUs)

Teaching Effective Nutrition Skills to Patients (2 hours - 4.5 CEUs)

The Disease of Obesity: Just the Facts (2 hours - 5 CEUs)

· Effectively Diagnosing and Dealing with Patient Non-Compliance Issues (2 hours – 4.5 CEUs)

Bariatric Patient Sensitivity – Understanding the Patient Mindset and Lived Experience (2 hours - 6 CEUs)

Bias, Stigma, Discrimination, and The Disease of Obesity (2 hours - 5 CEUs)

The Absorption and Metabolism of Alcohol in Gastric Bypass Patients (2 hours – 5 CEUs)

Global Bariatrics: Dealing with Patients of Varying Cultural Backgrounds (2 hours – 6 CEUs)

Complete Patient Support: Work Life After Weight Loss and Assisting Patients with Vocational Retraining (2 hours – 4.5 CEUs)

Communication Skills (3 hours – 6.5 CEUs)

Group Dynamics (3 hours – 6.5 CEUs)

Implementing a Medically Managed Weight Loss Program (2 hours – 4.5 CEUs)

Post-op Pain Management and the Effect of Hospital/Clinical Staff on Patient Recovery, Compliance, and Positive Attitude (2 hours – 5 CEUs)

The National Bodyworks Program: A Community Outreach Program to Increase Patient Volume (8 hours – 16 CEUs)

Support Group Leader Training – 3 days - 30 CEU’s minimum

(up to 60 CEUs for qualified participants)

Legal and Risk Management Issues (3 hours)
Communication Skills (3 hours)
Group Dynamics (4 hours – communication skills is a pre-requisite course)
Education/Facilitation Skills (4 hours)
Motivation (3 hours)
Substantive Group Specific Content (3 hours – for entry level participants)
Critical Thinking Skills (4 hours)
Facilitative and Presentational Speaking (3 hours)
Team/Group Administration & Management (3 hours)
Understanding Relationships & Significant Others (3 hours)
Getting Back on Track (3 hours)
Community, Outreach, and Interaction (2 hours)
Patient Retention and Acquisition (2 hours)

* Contact hours listed are only approximations. Times may vary depending on size of group, participant experience and knowledge level, and other factors.

Organizational Improvement

Effective Patient Orientations and Seminars (2 hours – 4.5 CEUs)

Writing Accurate and Effective Job Descriptions (4 hours - 7 CEUs)
So many practices don’t have appropriate and well-drafted job descriptions for their practice staff. If you are applying for Center of Excellence certification, or are coming up to a certification renewal, you will be required to have appropriate written job descriptions for some of the professionals in your program. Even if you aren’t seeking certification, why not have a good job description for every individual in your office? Understanding job requirements and responsibilities is the basis of being able to perform well in a position. Having appropriate job descriptions is good risk management practice, and just good business. LV can give you the information you need, and teach you the skills necessary to successfully produce quality documents. Participants will receive several materials and other resources for later reference.

Successful and Meaningful Performance Appraisals (4 hours - 7 CEUs)

Crisis Communication and Management Planning (2 hours - 4.5 CEUs)

· Risk Management/Malpractice Preventative Maintenance (3 hours - 6 CEUs)

Customer Service and Patient Satisfaction (2 hours - 4.5 CEUs)

· Patient Acquisition and Retention (2 hours - 4.5 CEUs)

Hiring Smart (2 hours - 4.5 CEUs)

· Improving Workplace Communication (3 hours - 6.5 CEUs)

The Importance of Continuing Education in Medical Practice (2 hours - 4 CEUs)

Implementing a Medically Managed Weight Loss Program (2 hours – 4.5 CEUs)

Transforming Bedside Care: Improvements in In-Patient Satisfaction and Care (4 hours – 9 CEUs)